Where your parcel is, and what to do when the tracking goes quiet.
As soon as your parcel leaves the atelier you receive an email with a tracking number and a link. It is sent to the address you used at checkout: check the spam folder before assuming it did not arrive.
Numbered pieces are prepared by hand, so there is a gap between your order confirmation and your tracking email. If you have not heard from us within the window stated on your order confirmation, write and we will tell you exactly where your piece is on the bench.
Carriers frequently go quiet for 48 hours in transit, especially between countries. If nothing moves for three working days, send us your order reference starting with cs_ and we will open a trace with the carrier ourselves.
Write to hello@studandstar.com with your order reference and a photo if something arrived damaged. We answer within one working day and we do not make you argue: a piece that arrives wrong gets replaced or refunded, your choice.
Every stud fixed by hand through the fabric, with an internal washer. Cut, sewn and finished in our atelier.
No prints, no logos. The hardware is the only signature, stamped in gold-finish knurled metal.
A spare stud in every box. If you ever lose one, we re-set it free, forever.